Frequently Asked Questions
Everything you need to know about your grilling experience.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for grills and accessories?
We offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international locations. Shipping costs and delivery times vary based on the destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I find replacement parts for my specific model?
You can find compatible replacement parts by entering your model number into the search bar on our 'Parts & Support' page.
Are your grills covered by a warranty?
Yes, all Charbroil grills come with a limited manufacturer's warranty. The duration and coverage details depend on the specific model and component.